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HealthyGene Privacy Policy

Last updated: May 21, 2025

 

This Privacy Policy describes how HealthyGene, PLLC (“we” or “us”) collects, uses, and shares your personal information when you use our website myhealthygene.com and any of our subdomains (the “Website”). 

Topics:

  • Personal information we collect

  • How we use your personal information

  • How we share your personal information

  • How we store your data

  • Email marketing

  • Behavioral advertising

  • Your data protection rights

  • Third party websites

  • Changes

  • Contact Us

 

Personal Information We Collect 
When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically collected information as “Device Information”. 
 

We collect Device Information using the following technologies: 
 

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org  

  • “Log files” track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Website. 

 

We use Device Information for:

  • Functionality: To recognize you on our website and recognize your previously selected preferences, including your preferred language and your location.

  • Advertising: To collect information about your visit, the content you viewed, the links you followed, and information about your web browser, device, and IP address. We sometimes share limited aspects of this data with third parties for advertising purposes.

  • Affiliate Marketing: To track which member of our affiliate team referred you to us for the purpose of granting commissions to them if you purchase from us


You can set your browser not to accept cookies, and the website above tells you how to remove cookies from your browser. Some of our website features may not function if you disable cookies. Please note that we do not alter our Website’s data collection and use practices when we see a Do Not Track signal from your browser. 

 

We also collect data you provide to us directly. We refer to the data you provide as “Provided Information.” We collect and process data you provide when you:

  • Register online or place an order for any of our products or services

  • Voluntarily complete a customer survey or provide feedback on any of our message boards, via our contact form, or via email

  • Provide your email address in exchange for access to a free resource

  • Sign up for our email newsletter or subscribe to any of our regular content

  • Submit an intake form or application form for any of our services or programs

 

The Provided Information we collect may include:

  • Personal identification information (name, email address, phone number, etc.)

  • Billing information (billing address, shipping address, payment information, including credit card numbers, etc.)

  • Business information (name of your business, business model, revenue levels, business goals)


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Provided Information. 

 

Please note that any Protected Health Information we collect (including responses to the Know Your Risk Quiz, information you provide in the intake process, or to your genetic counselor, etc) is subject to HIPAA. Please see our HIPAA Notice of Privacy Practices for details of how any Protected Health Information may be used or disclosed, and how you can access this information.


How we use your Personal Information

We use the Provided Information that we collect generally to fulfill any orders placed through the Website (including processing your payment information, delivering products, and providing you with invoices and/or order confirmations). Additionally, we use Provided Information to: 

  • Communicate with you; 

  • Screen our orders for potential risk or fraud; and 

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns). We also use Device Information to track affiliate referrals for the purpose of granting commissions to our affiliates.

​

How we share your Personal Information 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our visitors use the Website - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.]

 

The types of third parties with whom we might share elements of your Personal Information include:

  • Payment processors engaged by us to securely store and handle payments information, such as credit or debit card information

  • Providers of email management and distribution tools

  • Providers of security and fraud prevention tools and services

  • Providers of data aggregation and analytics software services that allow us to effectively monitor and optimize our site

  • Providers of affiliate marketing tracking and analytics software services that allow us to provide an affiliate program and grant commissions to affiliates

  • Providers of client management systems to help us track and communicate with potential clients

 

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

 

How we store your data

We process and store your data using the following providers:

  • FamGenix

  • Healthie Inc

  • Wix.com Ltd

  • Zoho Corporation

 

Please visit their individual websites for information on the physical location of their servers where your information is stored.

 

We use commercially reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of any information that may be stored on our servers. Of course, no computer network or data transmission on the internet can be guaranteed to be 100% secure and so you submit your information at your own risk.

 

We will maintain your Personal Information for our records unless and until you ask us to delete this information. 

 

Email Marketing

If you make a purchase on this Website, download a free resource in exchange for your email address, and/or opt in to receive emails, you agree to receive email communications from this site, including but not limited to newsletters, site updates, promotions, and other announcements and correspondence.  We are not responsible for the receipt of any such emails. You are responsible for ensuring that our email address(es) are not blocked or forwarded to your spam folder.

 

You have the right at any time to stop us from contacting you for marketing purposes. If you opt to unsubscribe from receiving emails, you understand that you may no longer receive information or updates from this Website, including promotions or product updates.

Behavioral Advertising 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work


You can opt out of targeted advertising by using the links below: 


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/

Your Data Protection Rights 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. Under certain conditions, you may also have the right to restrict or object to our processing of your data, and to request that we transfer your Personal Information to another organization. If you would like to exercise any of these rights, please contact us through the contact information below. 

Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the Website), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States. 

 

Third Party Websites

Our privacy policy applies only to our website. We are not responsible for the data collection, privacy practices or policies of any third-party site to which we may provide a link or that may link to our site. We encourage you to read the privacy statement and terms of use of other sites.

 

Changes 

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. The date of the last revision will be indicated by the “Last updated” date at the top of this page. Any such changes are effective immediately upon publication on our Website.

Complaints

Please contact us if you have any complaints about how we use your Personal Information so we can resolve the issue whenever possible. Residents of the European Union also have the right to lodge a complaint with your local data protection regulator, such as the Information Commissioner’s Office in the UK.  California residents can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

 

Contact us 

For more information about our privacy practices, if you have questions, or if you would like to exercise your data protection rights, please do not hesitate to contact us.

 

Email us: hello@myhealthygene.com

Call us: 312-447-9447

Write to us: 5310 N Ashland Ave, Unit 1, Chicago, IL 60640

HIPAA Notice of Privacy Practices

THIS NOTICE INFORMS YOU OF HOW MEDICAL INFORMATION REGARDING YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.  PLEASE REVIEW IT CAREFULLY.

 

HealthyGene PLLC (“HealthyGene”) understands that information about your healthcare and yourself is personal. HealthyGene is committed to protecting your health information.

 

HealthyGene creates a record of the care and services you receive from HealthyGene, which is needed to provide quality care and to comply with certain legal requirements. These practices apply to all of the records of your care generated by HealthyGene and explain the ways in which HealthyGene may use and disclose health information about you. These practices also describe your rights to the health information HealthyGene keeps about you and certain obligations HealthyGene has regarding the use and disclosure of your health information.

 

HealthyGene is required by law to:

 

  • Make sure that protected health information (“PHI”) that identifies you is kept private.

  • Let you know promptly if a breach occurs that may have compromised the privacy or security of your information.

  • Give you this notice of HealthyGene’s legal duties and privacy practices with respect to health information, and follow the terms of HealthyGene’s latest practices.

  • Not share your information other than as described in this notice without your written consent.

 

HealthyGene can change the terms of these privacy practices so long as the changes comply with the law, and such changes will apply to all information HealthyGene has about you. The new practices will be available upon request and in your patient portal.

 

HealthyGene typically uses your protected health information in the following ways:

 

  1. Services: HealthyGene may disclose your PHI for services provided by HealthyGene and the activities of any health care provider you have authorized to receive such information.

  2. Payment: HealthyGene may disclose PHI for payment.  For example, listing the provided services on our invoices for payment.

  3. Health Care Operations: HealthyGene may use your PHI for operational purposes, such as appointment reminders, to evaluate the performance of HealthyGene’s staff, assess the quality of services and outcomes, train employees, and learn how to improve HealthyGene’s services.

  4. Health Information Exchange:  HealthyGene, along with certain other health care providers and practice groups in the area, may participate in a health information exchange (“Exchange”).  An Exchange facilitates electronic sharing and exchange of medical and other individually identifiable health information regarding patients among healthcare providers that participate in the Exchange.  Through the Exchange, we may electronically disclose demographic, medical, billing and other health-related information about you to other health care providers that participate in the Exchange and request such information for purposes of facilitating or providing treatment, payment or health care operations.

 

HealthyGene may also use your PHI in the following ways:

 

  1. When disclosure is required by state or federal law, and the use or disclosure complies with and is limited to the relevant requirements of such law.

  2. For public health activities, including reporting suspected child, elder, or dependent adult abuse, or preventing or reducing a serious threat to anyone’s health or safety.

  3. To a person who may have been exposed to a communicable disease or may otherwise be at risk of contracting or spreading the disease or condition

  4. For health oversight activities, including audits and investigations.

  5. In situations where HealthyGene believes there may be abuse or neglect, to a public health authority that is authorized by law to receive reports of child abuse or neglect. 

  6. To a person or company required by the Food and Drug Administration to report adverse events, product defects or problems, biologic product deviations, track products; to enable product recalls; to make repairs or replacements, or to conduct post marketing surveillance, as required.

  7. For judicial and administrative proceedings, including responding to a court or administrative order.

  8. For law enforcement purposes, including reporting crimes occurring on HealthyGene’s premises.

  9. To coroners or medical examiners, when such individuals are performing duties authorized by law.

  10. If you are an organ donor, to organizations that handle organ procurement or organ, eye or tissue transplantation or to an organ donation bank, as necessary to facilitate organ or tissue donation and transplantation.

  11. For research purposes, including for research recruitment purposes to determine your eligibility for research studies conducted by HealthyGene or other entities. We may also use de-identified information in aggregate in various research efforts.

  12. Specialized government functions, such as military, national security, and presidential protective services; or, helping to ensure the safety of those in correctional institutions.

  13. For workers' compensation purposes.

  14. Appointment reminders and health related benefits or services. HealthyGene may use and disclose your PHI to contact you to remind you that you have an appointment with HealthyGene. HealthyGene may also use and disclose your PHI to tell you about treatment alternatives, or other health care services or benefits that HealthyGene offers.

  15. HealthyGene may also provide your PHI to a family member, friend, or other person that you indicate is involved in your care or the payment for your health care, however, you will have the opportunity to object (in whole or in part). The opportunity to consent may be obtained retroactively in emergency situations.

  16. When required by the Secretary of the Department of Health and Human Services to investigate or determine our compliance with the requirements of Section 164.500, et seq.

 

You have the following rights with respect to your PHI:

 

  1. The Right to Request Limits. You have the right to ask HealthyGene not to use or disclose certain PHI for treatment, payment, or health care operations purposes. HealthyGene is not required to agree to your request, and HealthyGene may say “no” if HealthyGene believes it would affect your health care.

  2. The Right to Request Restrictions for Paid Out-of-Pocket Expenses. You have the right to request restrictions on disclosures of PHI to health plans for payment or health care operations purposes if the PHI pertains solely to a health care item or a health care service that you have paid for out-of-pocket in full.

  3. The Right to Choose How HealthyGene Sends PHI to You. You have the right to ask HealthyGene to contact you in a specific way (for example, home or office phone) or to send mail to a different address, and HealthyGene will agree to all reasonable requests.

  4. The Right to See and Get Copies of Your PHI. You have the right to get an electronic or paper copy of your medical record and other information that HealthyGene has about you. HealthyGene will provide you with a copy of your record, or a summary of it, if you agree to receive a summary, within 30 days of receiving your written request. HealthyGene may charge a reasonable, cost-based fee for doing so.

  5. The Right to Get a List of the Disclosures HealthyGene Has Made. You have the right to request a list of instances in which HealthyGene has disclosed your PHI for purposes other than treatment, payment, or health care operations, or for which you provided HealthyGene with an Authorization. HealthyGene will respond to your request for an accounting of disclosures within 60 days of receiving your request. The list HealthyGene will give you will include disclosures made in the last six years unless you request a shorter time. HealthyGene will provide the list to you at no charge, but if you make more than one request in the same year, HealthyGene will charge you a reasonable cost-based fee for each additional request.

  6. The Right to Correct or Update your PHI. If you believe that there is a mistake in your PHI, or that a piece of important information is missing from your PHI, you have the right to request that HealthyGene correct the information or add the missing information. HealthyGene may say “no” but will tell you why in writing within 60 days of receiving your request.

  7. The Right to Get a Paper or Electronic Copy of this Acknowledgement. You have the right get a paper and/or email copy of this Acknowledgement and to request a paper copy at any time.

  8. Right to be Notified of a Breach.  You have the right to be notified if HealthyGene or a business associate of HealthyGene discovers a breach of unsecured protected health information.

  9. The Right to Choose Someone to Act for You. Someone with medical power of attorney or a legal guardian can exercise your rights and make choices about your health information.

  10. File a Complaint if You Feel Your Privacy Rights Have Been Violated. You can do so by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/. HealthyGene will not retaliate against you for filing a complaint.

  11. Illinois Law.  Illinois law also has certain requirements that govern the use or disclosure of your PHI.  For HealthyGene to release information about mental health treatment, genetic information, your AIDS/HIV status, and alcohol or drug abuse treatment, you will be required to sign an authorization form unless state law allows HealthyGene to make the specific type of use or disclosure without a separate authorization.

 

You may contact us through our privacy contact as follows:

 

NAME:  Jennifer Thompson

TELEPHONE: 312-447-9447

EMAIL: jennifer.thompson@myhealthygene.com

 

Under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), you have certain rights regarding the use and disclosure of your protected health information. By signing below, you are acknowledging that you:

 

  1. Have received a copy of this HIPAA Notice of Privacy Practices.

  2. Have read and fully understand and agree to the privacy practices in this notice. I can contact Jennifer Thompson at jennifer.thompson@myhealthygene.com if you have any questions about this notice.

  3. Have the right to refuse to sign this notice.

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